I don't post around here much but am mates with a couple of the guys on the forums here.. (Hi Ryan and Lenny). Thought I would share the experience 2 of my colleagues had with servicing their cars in the place as per topic.
My mate with a 98 Toyota Starlet went for a major service the other day and this was the cost breakdown;
rego inspection $33.6
cv shaft $ 217
wheel alignment $49
ferodo TQ disc pad $169
brake disc rotor $178
brake fluid $56
door handle 126
rhf outer door handle 97
He paid a total of about $1700 incl taxes. The following day while driving home from town, the car started developing a horrible crunching sound while driving home with his friends after dinner and I picked him up from where he stopped. The next day, he risked it and drove it back to Kmart who said that it was a loose screw somewhere and that it was "a common problem with old cars".
This had never happened throughout the ownership of his car and they seemed to think that it had nothing to do with the service done the day before. They fixed it tho and no charge.
Another mate of mine with a Ford Falcon EL went in just today for a pink slip and service and was told to leave the car there over the day. One of the issues was that the brake light was continuously on. He was called and notified that a few parts had to be replaced including his rear muffler, fluids and oils, indicator and brake lights. We went over to pick up the car and what I could remember of the bill was that the muffler cost $260, and a strange charge of 10 oil filters at $13 each and various other oils and consumables amounting to a total of $860 (will update this later)
During the payment, I spoke briefly to the manager regarding the change of brake lights as they were still working before and was only faulty because it was on all the time. He replied that it was because of old age. This confused me as the brake lights were still working and i didnt see how changing the light would fix that problem. I also queried the oil filter charge and the manager said that it should have been 1 oil filter, however the total cost of $860 would still be the same. At this point, he took the old invoice and spent 15 mins++ making some changes. We got the invoice back which had the oil filter billed correctly and was told it was all fixed up with no explaination, and the total cost was still $860 which tallied when adding everything up. At this point, I was smacking my head for not retaining the previous invoice and adding up and scrutinizing the previous invoice !#@$%..
We then checked the car to see if the brake lights were fixed. This problem was still there and the same bloke came round and said apparently it had been miscommunication at the front desk, where it had been reported as "brake light not working" when my mate had actually told them it just always was on. It sounded like they had changed the brake lights without even testing them (which i thought they would have done in a pink slip). He said the switch under the brake pedal had needed to be changed and that despite this, it would pass the pink slip anyway. He only offered to book it in another day for it to be done again..(? cost)
I found both of these experiences to be rather unsatisfactory in terms of their service and was wondering what you guys thought